Shipping & Returns

Free shipping on every order, always. No minimum, no "spend X to unlock," no math. We pack your band, send you a tracking link, and most orders arrive within one to two weeks. If your band is not for you, you have 30 days from delivery to send it back for a refund. Below is exactly how shipping and returns work, in plain language.

Shipping

Free shipping, every order. There is no minimum and no added handling, service, or processing fee. The price you see is the price you pay, plus any sales tax shown at checkout.

Processing. We process and ship orders within 1 to 2 business days. You will get a tracking link by email the moment your order ships.

Arrival. Most orders arrive within 1 to 2 weeks after you order. That window covers processing and standard transit together, and we give you a tracking link so you can follow it the whole way.

Where we ship. We currently ship within the United States.

If there is a delay

If we cannot ship within the time above, we will email you, give you a revised date, and let you either approve the new date or cancel for a full and prompt refund.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us right away at hello@definaire.com and we will fix it if your order has not shipped yet. Once a package is on its way to the wrong address, we may not be able to recover it.

Returns and refunds

30 days, no interrogation. The band is a daily reset, and a reset is personal. If yours is not for you, send it back within 30 days of delivery for a refund. We would rather you be honest with yourself early than keep a thing you will not use.

How to start a return. Email hello@definaire.com with your order number and a quick note. We will reply with the return address and simple instructions. Please do not ship anything back before you hear from us, so your return reaches the right place and gets matched to your order.

Condition. Send the band back in good condition with its original box and the cable. It is fine if you opened it and tried it; that is the whole point of a 30-day trial. Returns that come back damaged beyond normal trial use may receive a partial refund.

Who pays return shipping.

• For a change-of-mind return, you cover return shipping.
• For an item that arrived damaged, defective, or wrong, we cover it. Email hello@definaire.com with a photo and your order number, and we will make it right with a replacement or a refund, including return shipping.

Refund method and timing. Refunds go back to your original payment method. Once your return arrives and we have checked it, we process your refund within 10 business days. After that, how soon it shows up depends on your bank or card issuer.

Gel and hygiene

For hygiene reasons, opened conductive gel cannot be returned unless it arrived damaged or defective. An unopened gel can be returned with your order inside the 30-day window.